Recently, according to media reports, consumer disputes occurred in Linyi, Shandong and Shijiazhuang, Hebei, where "newly purchased ceramic tiles had a large number of scratches." Buyers and merchants each had different opinions - the buyer suspected that "there was a problem with the quality of the ceramic tiles" ", but the merchant said that "there is no problem with the quality, but the problem is caused by careless post-processing and construction."
Is the glaze of ceramic tiles "disfigured" due to poor wear resistance of the product itself, or is it caused by violent processing and paving in the later stage?
01
Case 1
There are a lot of scratches on the surface of the newly purchased tiles
Merchant: Caused during cutting in the processing factory
In early November, Ms. Jia, a Shandong consumer, spent 13,000 yuan to buy a batch of ceramic tiles for the decoration of her new house at a ceramic tile store in Luozhuang District, Linyi City. However, during the decoration, she discovered that there were a large number of scratches on the surface of the ceramic tiles. mark.
Ms. Jia said that the tiles were in good condition when they were purchased. However, after they were processed, they found a large number of scratches on the surface of the tiles during the construction process. The scratches were all processed tiles, which greatly affected their appearance and use. .
After discovering the problem, Ms. Jia contacted the merchant, who also visited several times. The merchant's sales staff believed that the scratches were caused during cutting at the processing factory, and they could help Ms. Jia negotiate with the processing factory to resolve the problem.
But Ms. Jia said that more than a month had passed, during which she contacted the merchant's sales staff many times, but the other party never solved the problem. "Every time I call to ask questions, the other party's reply is to solve it for you as soon as possible. Don't worry, it will be solved for you."
In order not to delay the decoration progress, Ms. Jia finally chose to change to another brand after waiting for a while.
"We are replacing bricks now. We can't continue the construction unless he handles it, so we can only choose another brick company to continue the construction because we can't afford to pay for the home decoration." Ms. Jia said.
The two sides were at a deadlock as to how to resolve the issue of compensation for these scratched ceramic tiles. Ms. Jia said that because the merchant kept delaying the construction, she was unable to construct the bricks and could not use the bricks without scratches. During this period, she had already replaced the bricks with other brands. How could the merchant solve the cost and loss?
The merchant said that unprocessed bricks cannot be returned and there are no quality problems. How can they be returned? Can't retreat! Secondly, for the processed bricks, we have to find a processing factory and negotiate with the processing factory to see how this part of the money can be compensated to Ms. Jia.
The two sides argued endlessly, and finally reached an agreement with the mediation of the media and the building materials market. After mediation, the two parties agreed to return only the processed ceramic tiles, and further determined the cost details on this plan. Ms. Jia would provide the freight and return the processed ceramic tiles, and the dealer would directly refund the payment.
02
Case 2
The newly laid tiles have many scratches
Is it due to quality or careless construction?
Another dispute over ceramic tile consumption is that Ms. You, a consumer in Shijiazhuang, Hebei Province, purchased a batch of ceramic tiles from a well-known brand in Guangdong in August this year for the renovation of her new house. After the tiles were laid, she discovered that the newly laid tiles had many scratches. What bothered her even more was: Are these scratches caused by quality reasons? Or is it caused by careless construction?
Ms. You said that almost every brick has scratches, especially when exposed to sunlight. The scratches are very obvious, and some are particularly deep and cannot be repaired.
At first, Ms. You suspected that it was a construction problem and contacted the construction company. After the decoration master came to see it, he also conducted experiments. Neither blades nor nails could make such deep scratches. , all covered with thick mulch.
Since it is not the problem of the construction company, Ms. You suspects that there is a quality problem with this batch of ceramic tiles. After that, she contacted the merchant, and a staff member came to inspect the product, took a bunch of photos, and said she would go back and report it to the manufacturer to see if the manufacturer issued a quality inspection report or something. Two days later, the merchant came to check again and believed that "this is not a problem with the quality of the tiles, but a problem caused by violent construction."
The store staff said that there will be no scratches without particularly heavy force. "We can provide the manufacturer's quality inspection report, including videos of the manufacturer's experiments. If she (Ms. You) still has doubts, she can just go to the corresponding department for testing."
Furthermore, the staff provided a test report and a certificate issued by the manufacturer itself, but Ms. You did not approve it. The merchant said that a ceramic tile has a normal load-bearing capacity. If it exceeds its load-bearing capacity, it will be scratched. If it exceeds its load-bearing capacity, it will not be scratched. Sand from the construction process can scratch the tiles.
In the end, the two parties had serious differences of opinion, and even with the intervention of the market supervision and management authorities, they could not reach an agreement.
"The newly purchased ceramic tiles have a lot of scratches." In the above two major cases, what do you think is the cause of the scratches? Welcome to leave a message at the end of the article for discussion.
(The article is reproduced from Ceramic Information)
